Working with Recruitment Partners and Agents
Our UK recruitment partners mainly help students who might find it harder to get to university, for example, people who are the first in their family to apply, returning to education after a break, recently moved to the UK and are unfamiliar with the education system, or who have other responsibilities such as work or caring for family.
They offer friendly, practical guidance on applying to university and can help you feel confident about taking your next step into higher education.
In recognition of the vital role they play, our contracted recruitment partners and agents receive a commission-based payment for every student they successfully support in enrolling at the University.
How we choose our partners
All our recruitment partners go through a careful approval process. We provide them with regular training and updates about our courses and admissions so they can offer accurate, up-to-date information. We also review their performance regularly to make sure students receive the best possible support.
As part of our commitment to maintaining high standards, we actively encourage all agents representing the University of Sunderland in London to adhere to the National Code of Ethical Practice for UK Education Agents. Our engagement with agents is also guided by the principles of the UK Agent Quality Framework, underlining our focus on transparency, ethical practice, and service quality.
Education Agent Complaints Process
We are committed to ensuring fair and transparent relationships between the University, our education agents, and you – our students.
If you have any concerns about the service provided by an agent who supported your application, we encourage you to submit a formal complaint. Please email your concerns to:
recruitment-london@sunderland.ac.uk
Our team will work with you to investigate and resolve any issues promptly and fairly.
Approved Recruitment Partners and Agents (UK)
Here is the current list of officially contracted recruitment partners and agents supporting the University of Sunderland in London: