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Student Support

We are here to help you make the most of your university experience. From the moment you enrol to the day you graduate, our team is your first point of contact for advice, guidance, and practical support.

Whether you have questions about university processes, need help finding the right service, or just aren’t sure where to start, we’re here to listen and guide you to the right place. 

How We Support You

We provide friendly, accessible support to help you navigate university life. This includes: 

How to Contact Us

Find Us: Ground Floor, Harbour Exchange Building, 4 Harbour Exchange Square, London, E14 9GE

Email Us: student.support-london@sunderland.ac.uk 

Call Us: 020 7531 7333 

Opening Hours: Monday – Friday | 09:00 – 18:00 

We’re here to help—just ask!

Please note: Calls to The Gateway are recorded for training and quality purposes. Read more.

Raise an enquiry on Compass

You can communicate with us by sending us a ticket via Compass Home or the Compass UoS mobile app for any enquiries you may have.