The Gateway

Our Gateway is a one-stop-shop and first point of contact for students on all aspects of university life from their point of arrival through to graduation. We can help with anything from financial and welfare advice to visa issues, and accommodation.

The Gateway and Compass

We are dedicated to providing exceptional support to all students. Whether you have questions about student discounts, free short courses or anything else, our team is here to help. We provide the required support for academic activity and stimulate personal, social, cultural and cognitive development, ensuring that you are best equipped in your learning environment.

You can find us conveniently located on the 4th floor of the university’s Marsh Wall Building.

We are here Monday to Friday, and our office hours are: between 9AM - 5PM

If you’re not on campus, you can communicate with us by sending us a ticket via Compass Home or via the Compass UoS mobile app for any inquiries you may have.

Compass Google Play Store

Compass iOS App Store

Our services

General information enquiries: Have a question about registration with health services or need to update your address in student records? Contact us, and we will be happy to assist you.
International student visa enquiries: If you’re an international student, we understand that visa queries can be overwhelming. Our experts are well-versed in the rules and regulations and can provide advice on visa eligibility, working hours, and more. Reach out to us for guidance tailored to your specific needs.
Course-related enquiries: Need help with course transfers, timetables, assignments, or workshop transfers? Look no further. Our team is here to lend a hand. We can also provide advice on referral/deferral support as well as direct you to the appropriate department in need. We’ve got all the relevant forms you may need, including EC, Transfer, LOAB, Hardship funds, Methods of payments and Apps.
Graduation support: Graduation is a special milestone, and we want to ensure it’s a smooth and memorable experience for you. Let us handle the logistics, such as reserving gowns and confirming ceremonies. You focus on celebrating your achievements.

Additional support and benefits

Student discount-related enquiries: Being a student comes with perks, including discounts. Have questions about student discounts, applying for oyster cards, railcards, or even online shopping? We’re here to assist you every step of the way.
IT support enquiries: Technology can sometimes be tricky. That’s why our digital coaches are available to provide one-on-one support. Whether you need help accessing apps, resetting passwords, taking online classes, or navigating Canvas, we’ve got you covered.
UoS online store enquiries: Need a replacement card or transcript? Our online store has you covered. If you have any inquiries related to these documents, feel free to reach out. We’re here to help.
Student letters: We understand that there are times when you may require specific student letters. Whether it’s a student status, bank, working, council tax exemption, or travel letter, simply request it through your Compass UoS mobile app. We’ll make sure you receive the one you need.

Contact Gateway

Your satisfaction is our top priority. We are committed to making your student journey enjoyable and hassle-free. Whether you need troubleshooting assistance or guidance on your next steps, don’t hesitate to get in touch with us today.

You can call or email our Student Relations Officers to make an appointment.

Contact details:
Tel: 0207 531 7333
Email: gateway-london@sunderland.ac.uk

International student enquiries:
Tel: 0207 531 7333
Email: international-london@sunderland.ac.uk

Please note: Calls to The Gateway are recorded for training and quality purposes. Read more (.pdf).