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NSS Survey 2020

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Published: 3 August 2020

University of Sunderland in London student at the Santander Enterprise event.

The National Student Satisfaction (NSS) survey is in and we’re seeing great results for the University of Sunderland in London.

The NSS collects opinions from nearly half a million students about their time at universities across the UK.

We love taking part each year because your opinion matters to us and we get to hear what you really think about your experience studying with us. 

All that data helps us improve everything from our teaching to our feedback so we take it pretty seriously.

The survey is broken down into ten categories, asking you about:

  • Teaching
  • Learning opportunities
  • Assessment and feedback
  • Academic support
  • Organisation and management
  • Learning resources
  • Learning community
  • Student voice
  • Students’ Union
  • Overall satisfaction

It’s great to see such high praise for your Learning Resources (which include things like the Library), with 91.3% of you being satisfied.

Other positive areas include your teaching (85.3%), academic support (84.7%) and your learning community (also 84.7%). 

Our first priority is always to give you a high-quality education that will help you reach your goals. So we’re glad you think so much of your teaching and support. 

We’re also grateful to hear about the areas where we can do better, including organisation (75.5%) and links with the Students’ Union (77.2%). 

Although these are still very high percentages of satisfaction, we’re aiming to improve in any way we can so seeing information like this is really helpful. 

Finally, you told us that 83% of you were satisfied with the University overall. That’s a fantastic number and one we can be proud of. 

Thank you to everyone who filled in the survey. We want to encourage you to do it again next year and help us continue to make the University of Sunderland in London the friendly, engaging and exciting place to study that we all know it is.

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