The Gateway

The Gateway offers advice and information on any aspect of life at the University. They help with anything from financial advice and welfare to visa issues and accommodation.

Student support

About us

At Gateway London, we are dedicated to providing exceptional support to all students. Whether you have questions about student discounts, free short courses or anything else, our team is here to help. We provide the required support for academic activity and stimulate personal, social, cultural and cognitive development, ensuring that you are best equipped in your learning environment.

Our services

General information enquiries: Have a question about registration with health services or need to update your address in student records? Contact us, and we will be happy to assist you.
International student visa enquiries: If you’re an international student, we understand that visa queries can be overwhelming. Our experts are well-versed in the rules and regulations and can provide advice on visa eligibility, working hours, and more. Reach out to us for guidance tailored to your specific needs.
Course-related enquiries: Need help with course transfers, timetables, assignments, or workshop transfers? Look no further. Our team is here to lend a hand. We can also provide advice on referral/deferral support as well as direct you to the appropriate department in need. We’ve got all the relevant forms you may need, including EC, Transfer, LOAB, Hardship funds, Methods of payments and Apps.
Graduation support: Graduation is a special milestone, and we want to ensure it’s a smooth and memorable experience for you. Let us handle the logistics, such as reserving gowns and confirming ceremonies. You focus on celebrating your achievements.

Additional support and benefits

Student discount-related enquiries: Being a student comes with perks, including discounts. Have questions about student discounts, applying for oyster cards, railcards, or even online shopping? We’re here to assist you every step of the way.
IT support enquiries: Technology can sometimes be tricky. That’s why our digital coaches are available to provide one-on-one support. Whether you need help accessing apps, resetting passwords, taking online classes, or navigating Canvas, we’ve got you covered.
UoS online store enquiries: Need a replacement card or transcript? Our online store has you covered. If you have any inquiries related to these documents, feel free to reach out. We’re here to help.
Student letters: We understand that there are times when you may require specific student letters. Whether it’s a student status, bank, working, council tax exemption, or travel letter, simply request it through your Compass UoS mobile app. We’ll make sure you receive the one you need.

Find us and get in touch

At Getaway London, your satisfaction is our top priority. We are committed to making your student journey enjoyable and hassle-free. Whether you need troubleshooting assistance or guidance on your next steps, don’t hesitate to get in touch with us today. We’re always ready to help you succeed.

You can find us conveniently located on the fourth floor of the university’s Marsh Wall Building. Our office hours are from 9 am to 5 pm, Monday through Friday. If you’re not near campus, don’t worry! You can also communicate with us via the Compass UoS mobile app for any inquiries you may have.

You can call or email our Student Relations Officers for help over the phone or to make an appointment.

Contact details:
Tel: 0207 531 7333
Email: gateway-london@sunderland.ac.uk

International student enquiries:
Tel: 0207 531 7333
Email: international-london@sunderland.ac.uk

Please note: Calls to The Gateway are recorded for training and quality purposes. Read more (.pdf).

Explore

London on a student budget

London is, without a doubt, one of the best places in the world to study. With easy access to some of the country’s most amazing museums, restaurants, theatres and other attractions, there is so much on your doorstep. But it can sometimes feel like those experiences are out of reach when you’re trying to live on a student budget.

Vice-Chancellor visits Stay Safe Ambassadors

Last Thursday, the Vice-Chancellor of the University of Sunderland, Sir David Bell, visited the London campus to meet our team of Stay Safe Ambassadors. ere inviting the 15,000th to follow in her footsteps.

Welcome to Harbour Exchange

The University of Sunderland in London is delighted to be expanding our community of dedicated students and staff. As previously announced, we’ve grown our campus to include Harbour Exchange building 4, just across the road from our main Marsh Wall location.

What a result: University of Sunderland shortlisted as University of the Year

The University of Sunderland has been shortlisted as the University of the Year, the leading category in this year’s THE – Times Higher Education – annual awards.

Close menu